Dealing with Difficult People (HBR Emotional Intelligence Series)At the heart of dealing with difficult people is handling theirand your ownemotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? Dealing with Difficult People explains the research behind our emotional response to awful colleaguesand how to build the empathy and resilience to make those relationships more productive. How to be human at work. HBR's